Women's Journal

Therapy iQ: Empathy-Driven Innovation in Challenging Times Lead By Co-Founder Amy Query

Therapy iQ
Photo Credit To: Therapy iQ

In the challenging landscape of healthcare and technology, pioneers often emerge from unforeseen experiences and unyielding dedication. Amy Query, the Co-Founder and Chief Product Officer at Therapy iQ, embodies this narrative of evolution, innovation, and adaptability, breathing life into a platform that stands at the intersection of empathy-driven design and technological prowess.

Amy’s narrative unfolds against the backdrop of a Floridian upbringing, characterized by a remarkable determination that distinguished her as one of the first in her family to pursue higher education. Despite starting on the traditional academic path, her trajectory took an unexpected turn as she discovered her aptitude for leadership and a natural talent for simplifying intricate operational workflows in various healthcare settings. This prowess propelled her swiftly up the ranks in these organizations.

Her professional journey meanders through diverse landscapes within the healthcare realm, encompassing roles in dentistry, wellness clinics, and even a successful stint as a top national seller. These experiences solidified her belief in the products she advocated. Teaming up with Nate, she transitioned into IT consulting for healthcare practices, laying the foundation for what would later evolve into Therapy iQ.

The turning point occurred when they ventured into serving private practices, particularly in the realm of substance abuse treatment. Their role as a “turnaround team” within these practices initiated a transformative process. With meticulous care, they constructed new processes, standard operating procedures, and workflows, subsequently translating these innovations into a comprehensive software solution.

Leveraging their experience as owners of a mental health practice, they conceptualized a more adaptable and scalable Software-as-a-Service (SaaS) platform. Their vision was to create a solution that not only accommodated the diverse requirements of state and federal regulations but also seamlessly integrated with existing workflows in mental health practices. Amy underscores, “We established an exceptionally high standard for defining a Minimum Viable Product (MVP) in the healthcare sector. Our product needed to fulfill its promise right from day one because, in healthcare technology, the ‘move fast and break things’ model isn’t applicable—real lives are at stake. This conviction drove one of our initial actions: launching an addiction treatment practice using our own platform.”

The timing of their practice launch, just before the onset of the COVID-19 pandemic, presented an unexpected hurdle. However, their swift adaptation to a virtual-remote model ensured the uninterrupted flow of operations. This flexibility not only sustained their business but propelled their growth, leading to the acquisition of new locations and the expansion of their team to 30 employees within a few months.

Leveraging their platform’s adaptability and flexibility became the cornerstone of their success, enabling them to navigate the unprecedented challenges brought about by the pandemic. Amy and Nate’s insight as former practice owners endowed Therapy iQ with an intimate understanding of the intricate needs of healthcare practices, which profoundly shaped the platform’s development. Soon, other practice owners began to take notice, and inquiries about their unique platform started flooding in. 

The heart of Therapy iQ lies in its founders’ firsthand experience and their unwavering commitment to crafting a solution that echoes the needs and nuances of real-life healthcare settings. Their approach is centered on provider empathy, understanding, and the intrinsic drive to innovate amidst adversity. The platform’s success stems from its technological prowess and is deeply rooted in its creators’ empathetic and solution-oriented journey.

Therapy iQ stands as a testament to the transformative power of experience-driven innovation, where adaptability, empathy, and a relentless pursuit of enhancing healthcare workflows converge to shape the future of the industry. In the labyrinth of healthcare technology, Therapy iQ’s journey exemplifies perseverance, innovation, and unwavering commitment to meeting the evolving needs of healthcare practices.

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